We bought a used 2011 Flying Cloud from a dealer in August and after three months of hassle and very poor customer service from both the dealer and Airstream, we have our trailer but are still unhappy with the result. I would like to contact someone at Airstream above the customer service person I reached who demonstrated zero concern for our situation. Does anyone have contact information for someone within Airstream who a) might care to hear about our poor experience and b) might be able to help us get a final resolution to our one remaining challenge?
To make a long story short, our sales contract included replacing some of the furniture within the trailer. What we got from Airstream (after the order was delayed for months and included the wrong fabric on the first try and the wrong finish on the second), seems to be far below the quality of what goes in new trailers and is not in line with the expectations we had as part of the sales contract. For such an expensive purchase from a company with a good reputation, we expected far better than we got in terms of the result within the trailer and customer service.
We appreciate any help or guidance forum members can offer.
To make a long story short, our sales contract included replacing some of the furniture within the trailer. What we got from Airstream (after the order was delayed for months and included the wrong fabric on the first try and the wrong finish on the second), seems to be far below the quality of what goes in new trailers and is not in line with the expectations we had as part of the sales contract. For such an expensive purchase from a company with a good reputation, we expected far better than we got in terms of the result within the trailer and customer service.
We appreciate any help or guidance forum members can offer.
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