In July of 2014 I took my 1965 Airstream in for repairs at Denver shop. They looked at the trailer and told me repairs would be 6-7 thousand dollars and it would take about 6 weeks. After about six weeks, I called to ask how it was going and was told they had some personnel problems and that they had to back-order some parts. They told me it would take another month. Four months passed with various phone calls between us, and promises of completion dates. Finally last week they called and said it was done and that the bill was 14 thousand dollars. I had a fairly unpleasant discussion with one of the managers on the charges and told them I could understand a 10-20% increase over original estimates but a doubling was unreasonable.
I asked to see an itemized list of parts and labors and they sent me the list. So my questions to forum members: 1) Recommendations on how to determine if the various charges are legitimate (I would pay an airstream expert to go over the list); 2)What is a reasonable settlement given the four months taken to repair the trailer and the over-budget invoice. I was thinking of meeting them half-way between the 7 and 14 K, if all the repair items are legitimate.
Appreciate your thoughts.
I asked to see an itemized list of parts and labors and they sent me the list. So my questions to forum members: 1) Recommendations on how to determine if the various charges are legitimate (I would pay an airstream expert to go over the list); 2)What is a reasonable settlement given the four months taken to repair the trailer and the over-budget invoice. I was thinking of meeting them half-way between the 7 and 14 K, if all the repair items are legitimate.
Appreciate your thoughts.
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