Would appreciate your feedback on our situation! We dropped our new 14 AI off for service with the dealer (Airstream NW) on 9/6 to repair a crack in the toilet seal and replace the exterior outlet cover. We waited 2 months to get the service appointment. We told them we didn't have a trip planned for a few weeks and to let us know when it was ready. After 3 weeks we started to call and got the run around - they needed to order a part (which should have been ordered the day we dropped it off).
On 10/10 they told us we could pick it up - 5 weeks for a minor appointment. The battery was dead and upon opening the hatch they discovered a rodent nest in the engine compartment. The first thing they said was "you have insurance don't you?". We took photos of the nest and the matching bushes nearby, where the leaves had come from. They then said it could have happened at our house, even though the leaves were still fresh. We decided to leave it with them and call our insurance agent.
The next day the dealer emailed me an offer to give us a "free" one hour coach inspection as well as a "free" one hour inspection with Mercedes - they did this after making us sign a form of Goodwill. That took another 2 weeks for them to arrange.
It appears the damage will be around $2000 and my insurance is going to cover it even though the policy has a rodent exclusion (apparently most policies have this fyi) and they plan to try to recoup their costs. We have $1000 deductible.
I am really disappointed with the dealer. I would have hoped they would have had their insurance pick it up, especially since they has sat on it for so long it just seems like the right thing to do.
It might be ready to pick up later this week. We shall see. We may have our first hard frost tonight, and now I am worried about water lines and fixtures. It was summer when we dropped it off.
Sorry to vent, but this has been beyond frustrating and I would love to hear from you out there! Thanks:)
On 10/10 they told us we could pick it up - 5 weeks for a minor appointment. The battery was dead and upon opening the hatch they discovered a rodent nest in the engine compartment. The first thing they said was "you have insurance don't you?". We took photos of the nest and the matching bushes nearby, where the leaves had come from. They then said it could have happened at our house, even though the leaves were still fresh. We decided to leave it with them and call our insurance agent.
The next day the dealer emailed me an offer to give us a "free" one hour coach inspection as well as a "free" one hour inspection with Mercedes - they did this after making us sign a form of Goodwill. That took another 2 weeks for them to arrange.
It appears the damage will be around $2000 and my insurance is going to cover it even though the policy has a rodent exclusion (apparently most policies have this fyi) and they plan to try to recoup their costs. We have $1000 deductible.
I am really disappointed with the dealer. I would have hoped they would have had their insurance pick it up, especially since they has sat on it for so long it just seems like the right thing to do.
It might be ready to pick up later this week. We shall see. We may have our first hard frost tonight, and now I am worried about water lines and fixtures. It was summer when we dropped it off.
Sorry to vent, but this has been beyond frustrating and I would love to hear from you out there! Thanks:)
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